TERMS AND CONDITIONS

 

General


The website https://labrumee.com (collectively, the Website) is owned and operated by La Brûmée (hereinafter “La Brumee” “us” “we”), 30 Monier Road, E3 2ND, London, England. By placing an order with La Brûmée, or by using this website, you agree to be bound by the terms and conditions set out below, which may change from time to time without notice to you, and will apply to any subsequent orders.
This Website could be unavailable for maintenance for any period of time. From time to time, we may restrict access to some parts or all of this Website.
 

Terms of Sale

  • Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
By submitting the order form provided on our Website to us you are placing a binding offer for a purchase contract with us. You submit an offer by entering all required information during the ordering process and posting the order form to us by using the button “place order”. Before you submit your offer you will be able to view the details input by you and correct any mistakes in the information provided. All orders are subject to availability and confirmation of the order price.

 

  • Pricing and Availability

Orders to Europe will be sent recorded delivery through Royal Mail - chosen postage charge may apply. Once your order is placed, you will receive a confirmation email and the order will be dispatched within 5 to 8 working days. All orders are dispatched from London, through Royal Mail. The postage charges are fixed and are specified before payment in the details of your shopping basket. Delivery times are within 3 to 5 working days but may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. All prices exclude VAT (Value Added Tax).

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur.  If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

 

  • Payment

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Labrumee.com retains the right to refuse any request made by you, especially if there are legitimate grounds to suspect that the goods purchased via the internet are intended to be resold on a commercial basis.

All prices are in pound sterling. Payments are made online by bank card and are secure through a PAYPAL platform. If direct bank transfer is selected as your payment method, orders must be received within 7 days otherwise your order will be canceled.

In accordance with the European Directive 2000/31/CE, relating to electronic commerce, placing an order implies acceptance by the customer, which amounts to the conclusion of the contract and the agreement by the customer of the prices and of the description of the products for sale and of the terms and conditions of sale.

Due to the nature of our products, we cannot accept returns.

 

  • Delivery issues

Delivery issues due to the carrier. Any defect relating to the delivery (damage, missing product, damaged package, broken products…) must without fail be written on the delivery slip, along with the customer signature. The customer will also need to confirm the damage by writing to the carrier within 2 working days from the delivery date a recorded delivery letter exposing the alleged complaints. The customer will have to simultaneously address this letter (with the original copy of the “declaration of damage”) by first class mail to 30 Monier ROAD, E3 2ND, London so that a refund can be applied. Complaints which are received late will be rejected.

Delivery problems due to a delivery error. The customer will have to address to La brûmée on the day of the delivery or latest the first working day after the delivery, any complaint regarding an error in delivery or products not matching the description (whether in nature or quality)  on the order form. Any complaint sent after this deadline will be rejected with no possibility of appeal.

 

 

  • Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.labrumee.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material pos.

 

  • Linking to this website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

 

  • Ownership of rights

All rights, including copyright, in this website are owned by or licensed to ACWALCH ltd. Any use of this website or its contents, including copying or storing of information in whole or part, other than for your own personal, non-commercial use is prohibited without my permission. You may not modify, delete, distribute or post anything on this website for any purpose. Your statutory rights are not affected by any of the above terms and conditions.

 


For any inquiries about your order or complaints, please contact us at: bonjour@labrumee.com